Policies & Terms

1.1 Information We Collect

1.2 How We Use Your Information

• Provide, maintain, and improve printer leasing, equipment sales, and maintenance services
• Process transactions and send confirmations/invoices
• Respond to comments, questions, and provide customer service
• Send technical notices, updates, security alerts, and support messages
• Communicate about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and service activities
• Detect, investigate, and prevent fraudulent transactions and illegal activities

1.3 Information Sharing and Disclosure

Information may be shared with:

• Service Providers — Third-party vendors (equipment manufacturers, shipping companies, payment processors)
• Business Transfers — In the event of a merger, acquisition, or asset sale
• Legal Requirements — When required by law, regulation, or legal process

1.4 Data Security

Appropriate technical and organizational measures are in place to protect personal information. No method of internet transmission or electronic storage is 100% secure; absolute security cannot be guaranteed.

1.5 Your Rights

• Access personal information held about you
• Request correction of inaccurate information
• Request deletion of personal information (subject to legal exceptions)
• Opt-out of certain marketing communications
• Request restriction of processing

1.6 Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

1.7 Third-Party Links

Our website may contain links to third-party sites not operated by Simple Office Technologies. We are not responsible for the privacy practices of those third parties.

1.8 Policy Changes

This Privacy Policy may be updated at any time. Changes are posted on this page with an updated effective date.

2.1 Consent to Receive SMS Messages

By providing a mobile number and consenting, you agree that:

• You are the owner or authorized user of the number provided
• You consent to receive automated and non-automated text messages
• Message frequency may vary based on service needs and account activity
• Standard message and data rates may apply from your mobile carrier

2.2 Types of SMS Communications

2.3 Opt-Out Instructions

You may opt out at any time by:

• Replying STOP to any SMS message
• Emailing legal@simpleofficetech.com

Upon opting out, a confirmation is sent and your number is removed from the SMS list within 10 business days.

2.4 Opt-In for Promotional Messages

Promotional SMS requires explicit opt-in consent via:

• Checking the SMS opt-in box on contact/quote request forms
• Texting PROMO to the designated number
• Providing verbal consent during phone conversations

2.5 Message Frequency

2.6 Carrier Information

SMS messages are delivered through third-party carriers. Simple Office Technologies is not responsible for:

• Delayed or undelivered messages due to carrier issues or network outages
• Lost or misdirected messages
• Carrier-imposed delivery delays or service disruptions

2.7 Supported Carriers

Compatible with major U.S. carriers: AT&T, Verizon, T-Mobile, Sprint, and subsidiary networks. Delivery to all devices and networks cannot be guaranteed.

2.8 Privacy Considerations

Mobile phone numbers and SMS consent preferences are treated as personal information under our Privacy Policy. Phone numbers are not shared with third parties for marketing without your explicit consent.

3.1 Acceptance of Terms

• You must be at least 18 years of age
• You must have the legal capacity to enter binding agreements
• If acting on behalf of a business, you represent authority to bind that business

3.2 Description of Services

3.3 Quotes and Pricing

• Quotes are valid for 30 days unless otherwise specified
• Prices subject to change without notice
• Final pricing confirmed in writing before work begins or equipment is ordered

3.4 Orders and Payment

• Orders processed upon receipt of authorized purchase order or payment
• Accepted payment methods: major credit cards, company checks, approved NET-30 terms for qualified businesses
• Leased equipment requires credit approval from leasing partners

3.5 Leasing Terms

• Subject to separate terms from third-party leasing partners
• Monthly lease payments begin on the date of equipment installation
• Early termination fees may apply per lease agreement

3.6 Service Agreements

Maintenance and service agreements include:

• Regular preventive maintenance as scheduled
• All parts and labor for covered repairs
• Technical support during business hours
• Response time guarantees per contract

Annual contracts auto-renew unless either party provides 30 days written notice of non-renewal.

3.7 Warranty Information

• New equipment: Covered by original manufacturer warranty
• Refurbished equipment: 90-day limited warranty covering parts and labor
• Extended warranty options available for purchase

Warranties do not cover damage from misuse or improper maintenance, consumable supplies, unauthorized modifications, or use of non-approved supplies.

3.8 Customer Responsibilities

• Provide safe and adequate access for equipment installation
• Operate equipment according to manufacturer guidelines
• Report issues promptly to enable timely service
• Maintain appropriate environmental conditions (temperature, humidity)
• Use only approved supplies and accessories
• Permit access for scheduled maintenance visits

3.9 Limitation of Liability

Simple Office Technologies is not liable for indirect, incidental, consequential, or punitive damages; loss of profits, revenue, or business opportunities; damages resulting from equipment downtime; data loss or recovery costs; or third-party claims arising from customer use of products. Total liability under any agreement shall not exceed the total amount paid for the specific product or service giving rise to the claim.

3.10 Intellectual Property

All website content (text, graphics, logos, images, software) is property of Simple Office Technologies or its content suppliers and is protected by U.S. copyright and trademark laws. Reproduction, distribution, or modification requires prior written consent.

3.11 User Conduct

You agree not to violate applicable laws, infringe upon the rights of others, attempt unauthorized system access, transmit viruses or malware, or engage in any activity that disrupts the website or services.

3.12 – 3.16 General Provisions

• Termination: We may suspend access immediately for violations of these Terms
• Governing Law: Laws of the State of California; disputes resolved in Los Angeles County courts
• Severability: Invalid provisions limited to the minimum extent necessary; remaining provisions remain in full force
• Entire Agreement: These Terms, together with referenced policies and service agreements, constitute the full agreement between you and Simple Office Technologies
• Changes to Terms: Continued use after modifications constitutes acceptance of the new Terms

4.1 Website Disclaimer

No representations or warranties of any kind are made regarding the completeness, accuracy, reliability, suitability, or availability of any information on this site.

4.2 Product and Service Information

• Descriptions, specifications, pricing, and availability are subject to change without notice
• Photos and images are illustrative and may not depict exact products
• Contact Simple Office Technologies directly for current, accurate product information and pricing

4.3 No Professional Advice

Website content does not constitute professional advice. Please consult a qualified Simple Office Technologies representative for personalized recommendations based on your specific business requirements.

4.4 External Links & Limitation of Liability

Simple Office Technologies has no control over the content, privacy practices, or accuracy of third-party websites and does not endorse or assume responsibility for them. We shall not be liable for any loss or damage — including indirect or consequential loss — arising from use of this website. Use of the website and reliance on any information is at your own risk.

4.5 Service Areas

• Services primarily available in Santa Fe Springs and Southern California
• Serves the greater Los Angeles metropolitan area
• Service availability may vary by location — contact us directly to confirm

4.6 Accessibility Statement

Simple Office Technologies continually improves the user experience for everyone and applies relevant accessibility standards. Our website aims to conform to WCAG 2.1 Level AA.

4.7 Accessibility Features

4.8 Compatibility & Technologies

Compatible with Chrome, Firefox, Safari, Edge, and screen readers including JAWS, NVDA, and VoiceOver. Accessibility is built on HTML5, WAI-ARIA, CSS, and JavaScript.

4.9 Reporting Accessibility Issues

If you encounter an accessibility barrier, please contact us. Response target: within 3 business days.